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What is a Customer? definition and meaning - complaint synonym

customer Definitions (2) + Create New Flashcard Related Terms 1. General: A party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers. See also buyer . 2. Quality control: Entity within a firm who establishes the requirement of a process (accounting, for example) and receives the output of tha wlgkufew. complainantt process (a financial statement , for example) from one or more internal or external suppliers. positioning one-time buyer charge account Bank of America universal banki... last mile brand portfolio business market orientat... You Also Might Like... Jeffrey Glen Offshoring vs. Outsourcing A key buzz word in the business world for years has been outsourcing, and specifically the upsides and downsides of it for both companies and countries. Offshoring is in many ways comparable to outsourcing but there are some important things to ... Read more Karen Sorensen Effective Sales Techniques for Small Business ADVERTISEMENT Lea Nathan Three Objectives of Brand Awareness Leo Sun Which Organizational Structure is Right for Your ... When setting up a new business, you should pay careful attention to designing your company's organizational structure. This should be decided according to your company's size, industry and aims. You should think of organizational structures as ... Read more Notable Quotable The 20/80 Rule Applied to Customers "For many companies, 20% of the customers generate 80% of the profits. Those companies would often be better off by focusing more on that 20%, and by searching for other customers similar to that 20%, and focusing less on the other 80% of their current customers." - Tom Murcko Who is the Real Boss "There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. (Sam Walton, founder of Wal-Mart)" - Sam Walton
complaint synonym

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To discriminate against an individual is to treat someone differently, usually in a negative way, due to a given characteristic. Federal law prohibits discrimination by employers and many other entities on the basis of skin color, race, gender, national origin, disability, age, pregnancy, medical background, religion, or even genetic information. Some states have passed laws prohibiting discrimination on the basis of sexual orientation, weight, and other attributes. This section covers the various types of discrimination banned by federal law, the agencies that enforce each law and how to file a claim, in-depth information about specific scenarios involving discrimination, and more.

In order for discrimination to be legally actionable it must be based on one of a number of protected classes of people and in a context that is covered by the legislation and federal authority.

Basis of Discrimination

In order for discrimination to trigger the protection of federal law it must be directed against an individual on account of their skin color, race, gender, national origin, disability, age, sexual orientation, religion, or a limited number of other categories. Laws prohibiting discrimination based on race are strongest and have been on the books for the longest period of time. Other categories have been introduced more recently and may be expansive or restrictive depending on the category and context.

A combination of legislation and Supreme Court interpretation of existing laws have led to an expansion of civil rights to include groups that were not previously protected. Transgender and homosexual victims were not, at one time, protected by anti-discrimination laws. In addition to extending protection to these individuals; legislative changes now also protect those perceived to belong to one of the enumerated groups by their persecutor. For example, if someone was denied a promotion at their job because they are believed to be homosexual they would now have an actionable claim of discrimination against their employer, even if they are actually heterosexual.

Context of Discrimination

There are some contexts in which discrimination does not result in litigation. Someone may discriminate as an individual in a social context without exposing themselves to a lawsuit, though they may lose some friends.

For discrimination to be legally actionable it must be directed at one of the recognized protected categories of people and must also take place in one of a number of settings such as in employment, education, housing, government benefits or services, health care, land use and zoning, lending and credit, public accommodations, transportation, or voting.

Anti-Discrimination Legislation

Prohibitions on discrimination are scattered throughout the law. However, most bars to discrimination originate in the U.S. Code Title 42, Chapter 21, where a number of civil rights acts by the federal government have been collected, including the Civil Rights Act of 1866, the Civil Rights Act of 1964, and the Civil Rights of Institutionalized Persons Act. Other significant federal laws include the Fair Housing Act, The Equal Credit Opportunity Act, the Voting Rights Act of 1965, and the Disaster Relief and Emergency Assistance Act. Individual states have also enacted laws to protect the civil rights of their citizens, though the scope of those protected and the context in which they are protected varies greatly from state-to-state.

Writing A Complaint Letter Consumer Complaints

Business Complaint Lookup

Filing a Complaint

Forms and Publications

Effective Negotiation

Mediation Program

Small Claims Court

Writing a Complaint Letter

Laws may vary from state to state. The information in this site has been presented with a New Hampshire audience in mind. Consult your local library to learn more about the laws in your state.

Remedies: Writing a Complaint Letter

Handling your own complaints can be a very easy process. If you are dissatisfied with a product or service, a fast and efficient way to get your complaint resolved is to express this dissatisfaction to the retailer or the manufacturer. Refer to the section on Remedies: Effective Negotiation to help you with that method. You may also need to write a letter explaining the problems to the company. The following are suggestions on how to write an effective letter of complaint.

Before You Begin

Check to see if the company has a toll-free 800 or 888 number for its customer service department. Look on the package labeling, in the toll-free number directory (available at your local library) or call the 800 number directory assistance (1-800- 555-1212). If there is a customer service 800 or 888 number, follow the suggestions in Remedies: Effective Negotiation when talking with the service representative.

Sometimes a letter of complaint is the best route to achieve your goal. Check the product label or warranty for the name and address of the manufacturer. Also, your local library might have reference manuals listing corporate addresses and officers, such as Standard & Poor's Register of Corporations, Directors and Executives which lists 37,000 American business firms. If you have the brand name but not the manufacturer, your local library may have the Thomas Register of American Manufacturers which lists product lines and their manufacturers. You should direct your letter either to the customer service department or to the company's president.

A complaint letter is important because it:

puts your complaint on record with the company; helps preserve any legal rights you may have in the situation; ensures that the company knows your side of the story; helps to get government agencies involved in your case, if it becomes necessary, and can alert the agencies to any questionable business practices that the company may have; can lay the foundation for any future legal case and help you in drafting later letters, if you need to write more than one; and lets the company know you are serious about pursuing your complaint (some businesses may ignore your complaint unless they see something in writing). What to Say

There are some important points to cover in writing your letter:

Include your name, address and phone numbers at home and work. If it is not possible to type your letter, be sure your handwriting is easy to read. Make your letter brief and to the point. The letter should contain all the important facts about your purchase. First describe your purchase including any information you can give about the product or service such as serial or model numbers or specific type of service. Be sure to include the date you made your purchase and location of the store, if appropriate. State what you feel should be done about the problem and how long you are willing to wait to get the problem resolved. Make sure that you are reasonable in requesting a specific action. Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it. Finally, keep copies of your complaint letter and all related documents for your own records and you may want to send a copy of the letter to the Consumer Protection & Antitrust Bureau (33 Capitol St., Concord, NH 03301).

If you are unsuccessful in getting your complaints resolved directly with the company and must contact other sources for assistance, refer to your letter. Remember that if you have to contact other sources such as the New Hampshire Consumer Protection & Antitrust Bureau, the Better Business Bureau, or a trade association, be sure to give information about what you have done thus far to get your complaint resolved.

Sample Letter